Privacy Policy

Background

This Policy sets out the obligations of Thala Consultancy Ltd, a company registered in England and Wales under company number 16482659, whose registered office is at 19 Smalley Avenue, Liverpool, England, L25 6FA (“the Company”) regarding data protection and the rights of our users (“data subjects”) in respect of their personal data.

Thala Consultancy Ltd takes your privacy very seriously and knows that you care how your personal data is used. We respect and value the privacy of all of our customers and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

We respect and value the privacy of everyone who visits this website, www.thalaconsultancy.co.uk (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is deemed to occur upon your first use of Our Site, and you will be required to read and accept this when signing up to either our mailing list or becoming a client.

If you do not accept and agree to this Privacy Policy, you must stop using Our Site immediately.

1. Purpose of this policy

This Policy describes how we collect and use personal data about you, in accordance with the General Data protection Regulation [GDPR] and any other national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in the UK (‘Data Protection Legislation’). Please read the following carefully to understand our practices regarding your personal data and how we will treat it.

2. About us

Thala Consultancy Ltd is an IT management & consultancy company. registered in England and Wales under company number 16482659, with its registered office at 19 Smalley Avenue, Liverpool, England, L25 6FA.

For the purposes of the Data Protection Legislation and this policy, we are the ‘data controller’. This means that we are responsible for deciding how we hold and use personal data about you. We are required under the Data Protection Legislation to notify you of the information contained in this Privacy Policy.

We are here to assist you with enquiries in relation to this Privacy Policy or our treatment of your personal data. Should you wish to contact our Data Protection Point of Contact you can do so using the contact details noted at paragraph 14 (Contact Us), below.

3. What is personal data

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you or your clients that enables you or them to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

The personal data that we use is set out in Part 5 below.

4. How we may collect your personal data

We obtain personal data about you, for example, when:

You request a call from us in respect of the services we provide on Our Site;
You request a proposal from us in respect of the services we provide;
You engage with us to provide our services and during the provision of those services;
You use Our Site; or
You contact us by email, or via Our Site (for example when you submit a query about our services).

5. The kind of information we hold about you

The information we hold about you may include the following:

Your contact details (such as email address, phone number);
Details of contact we have had with you in relation to the provision, or the proposed provision, of our services;
Details of any services you have received from us;
Our correspondence and communications with you;
Information obtained from cookies whilst using Our Site;
Information collected from usage of Our Site (such as IP address, or type of device);
Information about any complaints and enquiries you make to us; or
Information you supplied to allow us to provide our services to you.

6. How we use your personal data we hold about you

Under the GDPR, we must always have a lawful basis for using personal data.

We may process your personal data for purposes necessary for the performance of our contract with you and to comply with our legal obligations.

We may process your personal data for the purposes necessary for the performance of our contract with our clients. This may include processing your personal data where you are an employee, subcontractor, supplier or customer of our client.

We may process your personal data for the purposes of our own legitimate interests provided that those interests do not override any of your own interests, rights and freedoms which require the protection of personal data. This includes processing for analytical, marketing, business development, statistical and management purposes.

We may process your personal data for certain additional purposes with your consent, and in these limited circumstances where your consent is required for the processing of your personal data then you have the right to withdraw your consent to processing for such specific purposes.

Please note that we may process your personal data for more than one lawful basis depending on the specific purpose for which we are using your data.

Situations in which we will use your personal data

We may use your personal data in order to:

Carry out our obligations arising from any agreements entered into between you and us (which will most usually be for the provision of our services);
Carry out our obligations arising from any agreements entered into between our clients and us (which will most usually be for the provision of our services) where you may be a subcontractor, supplier or customer of our client;
Provide you with information related to our services and our events and activities that you request from us or which we feel may interest you, provided you have consented to be contacted for such purposes;
Seek your thoughts and opinions on the services we provide and how they can be improved; and
Notify you about any changes to our services.

In some circumstances, we may anonymise or pseudonymise the personal data so that it can no longer be associated with you, in which case we may use it without further notice to you.

If you refuse to provide us with certain information when requested, we may not be able to perform the contract we have entered into with you. Alternatively, we may be unable to comply with our legal or regulatory obligations.

We may also process your personal data without your knowledge or consent, in accordance with this notice, where we are legally required or permitted to do so.

7. How long we hold personal data about you

We will only retain your personal data for as long as is necessary to fulfil the purposes for which it is collected, we expect to keep personal data for no longer than 7 years, but maybe less.

When assessing what retention period is appropriate for your personal data, we take into consideration:

the requirements of our business and the services provided;
any statutory or legal obligations
the purposes for which we originally collected the personal data;
the lawful grounds on which we based our processing;
the types of personal data we have collected;
the amount and categories of your personal data; and
whether the purpose of the processing could reasonably be fulfilled by other means.

Change of purpose

Where we need to use your personal data for another reason, other than for the purpose for which we collected it, we will only use your personal data where that reason is compatible with the original purpose. Should it be necessary to use your personal data for a new purpose, we will notify you and communicate the legal basis which allows us to do so before starting any new processing.

8. Who we may share your data with

Why might you share my personal data with third parties?

We will share your personal data with third parties where we are required by law, where it is necessary to administer the relationship between us or where we have another legitimate interest in doing so.

Which third-party service providers process my personal data?

“Third parties” includes third-party service providers. The following activities are carried out by third- party service providers: IT and cloud services, professional advisory services, administration services, marketing services and banking services. Third parties are used to facilitate payment transactions, for example, Xero.

All of our third-party service providers are required to take commercially reasonable and appropriate security measures to protect your personal data. We only permit our third-party service providers to process your personal data for specified purposes and in accordance with our instructions.

What about other third parties?

We may share your personal data with other third parties, for example in the context of the possible sale or restructuring of the business. We may also need to share your personal data with a regulator or to otherwise comply with the law.

9.Where do we store your data

In order to perform our contract with you we may use external third parties based outside the EEA so their processing of your personal data may involve a transfer of data outside the EEA. Whenever we transfer your personal data outside of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented.

We will only transfer your personal data to countries that have been deemed to provide adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries;
Where there is not an adequacy decision by the European Commission in relation to a country, we may use certain service providers under specific contracts approved by the European Commission which give personal data the same protection it has in Europe

10. How do we keep it safe

Using the internet to send information can never be completely and utterly secure. We will always do our best to protect your data, but we cannot guarantee the security of your data that you send to our Our Site. You send it at your own risk.

Once we have received your information, we will use procedures and security features to try and keep it safe, however, in the unlikely event of a data breach, then:

All personal data breaches must be reported immediately to the individual with responsibility for the Company’s data protection ["Data Protection Officer"].
If a personal data breach occurs and that breach is likely to result in a risk to the rights and freedoms of data subjects (e.g. financial loss, breach of confidentiality, discrimination, reputational damage, or other significant social or economic damage), the Data Protection Officer will ensure that the Information Commissioner’s Office is informed of the breach without delay, and in any event, within 72 hours after having become aware of it.
In the event that a personal data breach is likely to result in a high risk to the rights and freedoms of data subjects, the Data Protection Officer must ensure that all affected data subjects are informed of the breach directly and without undue delay.
Data breach notifications shall include the following information:
- The categories and approximate number of data subjects concerned;
- The categories and approximate number of personal data records concerned;
- The name and contact details of the Company’s data protection officer (or other contact point where more information can be obtained);
- The likely consequences of the breach;
- Details of the measures taken, or proposed to be taken, by the Company to address the breach including, where appropriate, measures to mitigate its possible adverse effects.

11. What rights do you have

Your duty to inform us of changes

It is important that the personal data we hold about you is accurate and current. Should your personal information change, please notify us of any changes of which we need to be made aware by contacting us in writing via email or via Our Site.

Your rights in connection with personal data

Under certain circumstances, by law you have the right to:

Request access to your personal data. This enables you to receive details of the personal data we hold about you and to check that we are processing it lawfully.
Request correction of the personal data that we hold about you.
Request erasure of your personal data. This enables you to ask us to delete or remove personal
data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have exercised your right to object to processing (see below).
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this basis. You also have the right to object where we are processing your personal information for direct marketing purposes.
Request the restriction of processing of your personal data. This enables you to ask us to suspend the processing of personal data about you, for example if you want us to establish its accuracy or the reason for processing it.
Request the transfer of your personal data to you or another data controller if the processing is based on consent, carried out by automated means and this is technically feasible.

If you want to exercise any of the above rights, please email our data protection point of contact at hello@thalaconsultancy.co.uk. Please note, we may charge a reasonable fee for your request for access (or to exercise any of the other rights). Alternatively, we may refuse to comply with the request in such circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

12. Right to withdraw consent

In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal data for a specific purpose (for example, in relation to direct marketing that you have indicated you would like to receive from us), you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please email our data protection point of contact at hello@thalaconsultancy.co.uk.

Once we have received notification that you have withdrawn your consent, we will no longer process your personal information (personal data) for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.

13. Our Site usage

We make all reasonable efforts to ensure content on Our Site is up to date, please contact us via Our Site if you believe there is something that may need updating so that we may take appropriate action.

Our Site uses cookies, please review our Cookie Policy for further information.

Content

Our Site uses images sourced from Unsplash.com and subject to their licence agreement which can be found at https://unsplash.com/plus/license.

External Links

Our Site may, from time to time, contain links to external sites. We are not responsible for the privacy policies or the content of such sites.

Although we only look to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites).

Shortened URLs

URL shortening is a technique used on the web to shorten URLs (Uniform Resource Locators) to something substantially shorter. This technique is commonly used in social media. Users should take caution before clicking on shortened URL links and verify their authenticity before proceeding.

We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should therefore note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media features

There may be instances where Our Site features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page.

14. Changes to this policy

We may change this Privacy Policy from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection. Any changes will be made available here.

This Privacy Policy was last updated June 2025.

For more information on your rights as an individual under the GDPR, please visit
ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation- gdpr/individual-rights

15. How to make a complaint

If you have any questions or concerns regarding this Privacy Policy or if you would like to speak to us, please email our Data Protection Officer at hello@thalaconsultancy.co.uk.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF or contact there helpline number: 0303 123 1113 or via their website: https://www.ico.org.uk/make-a-complaint

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